The help desk NBK

Customer service in social media

NBK are known to offer the best customer services in Kuwait. They are very helpful towards their customers and almost always find a solution to the customer's issues, problems, and needs. Moreover the bank is using the IOS9000, which is a program that gather all customer related issues for the previous year and the year presently and for the year of 2012-2013 they had 500 consequences. Till now for the year of 2013-2014 they only have 40 consequences. Secondly, its the safest bank in the middle east and the thirty-third safest bank in the world. Meaning that all your personal information and accounts are secured and nothing to worry about. Moreover, branches of NBK are global such as in London, UK, USA, Paris and many other countries which means that whenever you face a problem their branches are everywhere located. For youth accounts such as "Al Shabab", they merged with "Al Shayea" retail and restaurant discounts as they previewed that many youth aged go to shopping malls to buy and eat. Last but not least, the bank's history is huge and contains many positive archives since 1952. Its the first bank founded in Kuwait which means that the experience of the bank, management, marketing and many other examples are observed with a positive attitude.

5 reasons why to subscribe in NBK

This video explains the information above

NBK's History

NBK in 1952

In 1952, the story of NBK started when a prominent Kuwaiti merchant went to the British Bank of the ME to open a Letter of Guarantee for the amount of 10,000 Indian Rupees, (which is equivalent today to 750 KD). Much to his surprise, his request was rejected, on the condition he provided a guarantor. This well known merchant was shocked and appalled by the treatment that he had received, and news of this was all over town.

This incident gave rise to the question and the idea of having a national bank with a mission to serve the national needs as its priority, help the economic growth of the country, and look after the savings of its clients. In fact, a meeting was held with the late Amir of Kuwait, H.H. Sheikh Abdullah Al-Salem Al-Sabah, who congratulated them on the idea and promised them his complete support. An Amiri decree was issued on May 19, 1952 to open the National Bank of Kuwait, and NBK started operations on November 15th 1952.

NBK founders are:

• Khalid  Zaid Al- Khalid
• Ahmed Saud Al-Khaled
• Khalifa Khalid Al-Ghunaim
• Khaled Abdullatif Al-Hamad
• Sayed Ali Sayed Sulieman Al-Rifai
• Yousef Abdulziz Al-Fulaij
• Yousef Ahmed Al-Ghanim
• Mohamed Abdulmohsen Al-Khorafi
• Abdulaziz Hamad Al-Sager

NBK was the first national bank in Kuwait and the entire Arabian Gulf region. All the board members and the founders of NBK were renowned merchants of Kuwaiti origin. NBK was established with a capital of 13,100 shares, each valued 1,000 Rupee equivalent to KD 75 today. Over the years NBK has proved itself to be a financial leader in the Arab world.

NBK towards the public

NBK Executive Management in a group photo with the participants

NBK is a big firm and known globally. However, customer service is important. As we all know that its the thirty-third most safest bank in the world. The directors as a matter of fact do care that the public should know more about their bank accounts, offers and activities. Although, a survey has been conducted to collect databases of whats the measurement of NBK's VRIN which stands for:

V (VALUABLE) (Enhance strengths and reduce weaknesses)

R (RARE) (Controlled by one firm or very few firms)

I (INIMITABLE) (Difficult to imitate)

N (NON-SUBSTITUTABLE) (Are there readily available equivalents?)

which is all measured by the management performance. Please feel free to answer the questions by clicking here. 

NBK's Promotional Discounts

NBK & M.h AlShaya Promotion

National Bank of Kuwait (NBK) and M.H Alshaya, one of the leading business entities in Kuwait, have once again joined hands to launch the Casual Dining mega promotion. 

NBK & Alshaya partnership.

NBK credit cardholders will be entitled to exclusive and instant discounts up to 25% (15% instant discount and 10% Watani Rewards Points) when visiting  most of the M.H Alshaya casual dining restaurants. The promotion began on July 20th and concludes on August 27th, 2011 and is open to all Visa, MasterCard and Diner Club credit card holders.

NBK Deputy General Manager, Consumer Banking Group, Abdulla Al Najran Al Tuwaijri said: “NBK is committed to rewarding its customers with exclusive offers. We have a track of very successful joint promotions with M.H. Alshaya and we know that our customers always look forward to such campaigns”.

M.H Alshaya casual dining restaurants participating in this promotion offer cuisines from around the world that serve all tastes. The restaurants include Asha’s, The Noodle Factory, Brasserie de l’etoile, Gaucho Grill, Al Forno, Pizza Express, PQ (le Pain Quotidien) and Pizza Rustica.

Click Here to know more.